8ta / Telkom Mobile
Debit Order's Not Reflecting on 8ta's System

After reading many complaints with regards to 8ta's debit order system I cant help but wonder If it's been flawed. Most recently I have become a victim.

A debit order on the 31/12/2012 never went through since there was insufficient funds in my account, however a debit order (for two months) was successful and processed on 31/01/2013. 8ta then decides to suspend my service on Monday since I owe them money for two months. I sent an e-mail to [Email Removed] with my bank statement (which shows that an amount of R598.38 was debited with an 8ta reference code). The first response I got from Alfred Mgidi was that the debit order was not successful and I now need to go to the bank and make a cash deposit into 8ta's account and then fax them a proof of payment. I sent a second e-mail to let them know that the funds are no longer in my account and I get the same response. Alfred Mgidi tells me that I need to go to my bank and ask them where the funds are.

Quick questions... If the funds went elsewhere, then why is the exact amount, that I owe 8ta, (R 598.38) taken out from my account?

Furthermore my bank statement has got 8ta as a ref. for this successful transaction.

Very upset client

Company: 8ta / Telkom Mobile
Country: South Africa
City: Branch

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