Vodacom
Passing the buck

I changed my Data Bundle on a Vodacom data package to be a top-up type product on the 10th of March this year, meaning, when it hits maximum, it will stop working, until I add more bundle. I then proceeded to use it on my Wifi router, as I was assured that it will not go over the limit. The sales person at the time assured me that the change was made and that the package will be updated at that time.

This transaction was done at the at the Vodacom outlet in Menlyn Pretoria (Close to Hyperama).

This morning they call me to tell the bill is at R4000 already. I query this, and they confirm that a request was made for the change in package on that date, but it was never "confirmed". (Whatever that means!) Then they proceed to tell me that I had to take it up with the store where I processed the transaction, and that they cannot help me.

I find this unacceptable, as I am dealing with Vodacom as a company, and I do not care where in the chain of things, stuff go wrong. Besides, why should I go and stuff around spending my time when they are at fault.

Company: Vodacom
Country: South Africa
City: Call centre/Menlyn

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