Mtn
APPALLING SERVICE

On the 1st of may my debit order never went off because mtn sent me a statement on the 22nd of April saying the out standing amount is R459-00. The Amount debited from my account was R790-00. The debit order was returned unsuccessful. I have contacted 808 SEVERAL times. I have been to MTN stores. I even had a Call consultant say to the person working at the MNT store that he does not wish to speak to me to confirm the details of the reason for my bill being incorrectly billed. Eventually he spoke to me and was so so rude. This is very poor customer service oh behalf of the call center, i then paid in cash R500 at mtn boksburg/eastrand mall. That payment did not reflect for 3 days. when i called mtn on Saturday i had a very helpful consultant guide me as to what is happening. She mentioned that there was a R500-00 payment to my mtn account on May 1st. Now today i received i another sms from mtn saying that i must pay R761-00 ASAP. again i call 808 to find out why. Again i have still not been helped. THIS IS UNACCEPTABLE i wish to cancel this contract because the customer service is PATHETIC!!!

Company: Mtn
Country: South Africa
City: 808

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