8ta / Telkom Mobile
8ta disappointment!

Last November I got a 10 gig plus 10 gig night surfer package from 8ta. I am pretty satisfied with the speed but asked concerning the release of LTE. I was informed it would be released in May. I logged into the 8ta website which clearly states LTE is here. I contacted head office of 8ta and asked if I could use my current package with LTE. Again I was told yes. I was told to purchase an LTE Dongle or router. I went to Greenstone 8ta and purchased router for R2800. I was told I could use the current sim and that it was automatically provisioned for use on the LTE network. I did all that was required, now live 200m from an LTE Tower and only get 3G speeds. I went to the branch who told me it should work. I called customer services who put me through to technical department who then told me LTE isn't "fully released" yet. I'm told I will have to take out another package in order to qualify some time in the very none specific future. 8ta.. Dont advertise a lie. It's bad business and unethical! I now have a router and new sim card that does nothing on the network as advertised and assured to me by both the shop and the customer services department. What will be done?

Company: 8ta / Telkom Mobile
Country: South Africa
City: Head office

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