Nashua Mobile
Rip-Off plus Bad Customer Experience

Last week I wrote a report on Nashua Mobile charging me for 2 contracts instead of one. Until today they haven't read / responded to my complaint or provide me with any feedback - instead I'm the one that has been following up with them. At this moment I have been put on hold forever, I have requested to speak to the manager at the Head Office - customer service call centre, as I want this problem resolved today. I have been sent from one pillar to the next, and have been provided with incorrect information. And now to my surprise the manager refuses to speak to me and says that she has nothing more to say to me as the agent has already told me everything. I am so speechless and dissapointed by their customer service. They are not interested at resolving my issue but they are very much eager at debiting my account with incorrect amount at the end of the month. They haven't reimbursed me for last month, but they are very keen on taking my money again next month. I have lost hope in them and now have been advised by different people to take legal actions, which I am seriously considering. Clearly, they are not interested in resolving my problem and on improving their customer service

Company: Nashua Mobile
Country: South Africa
City: Head Office - Midrand

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