Vodacom
Billing / Data Bundle Problems

Good day.

On the 29/03/2013 I purchased a data bundle (10gb) like I do every month. At the end of April (one month later) I checked my account on the Vodacom Website & it stated that I still had 5.6gb left. In the 1st week of May I check my account again. Not only has my bundle disappeared, but my account is standing on R10800. After calling Vodacom Customer Care it was explained to me that bundle duration differs depending on what time of the month you buy them. In my case my bundle would only be active for 30 days, where as if I bought the bundle on the 1st of April it would be active till the end of May (60 days). What is even more disturbing, regardless of the active period of the bundle, my Call Limit (safeguard) that i set up on the website a couple of months ago is also gone. Not only did I lose close to half of my bundle, but I must now pay out of bundle rates for the rest. Customer Care stated that nothing could be done & wanted to re-direct me to the Risk & Credit department for payment arrangements for the outstanding balance. This is unacceptable.

Company: Vodacom
Country: South Africa
City: Vanderbijlpark

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