Telkom
Poor service delivery

I am an existing customer of Telkom's and I have recently moved to another area of the city. I notified them of the change-over of my service on 22/04/2013. A technician was dispatched and arrived at the scene and found the cables leading up to building had been severed. Fair enough. Now, I have family who works as exactly the same kind of technician in Telkom, and I can guarantee it is well within their capabilities to fix. So I would guess that the technician is either ill-equipped, inept or lazy. Connecting lines from the service route to the building IS in the Single-Line Fitter's job description.

So the line was not installed and re-entered their system. I have called 10210 more than once now and the call centre agents seem to be more in the dark about the progress of the installation than I am, this after 20 minutes of digging and endless asking of my personal details. Last news from Telkom was an expected return... That was last Monday. Why do I, the customer, have to call Telkom, the business, for feedback?

I would understand if there were a delay, but some communication to their client about where things stand and SOME kind of E.T.A. isn't too much to ask.

Company: Telkom
Country: South Africa
City: Claremont

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