Mtn
I just need my account corrected please -6months!

Dear MTN

I stopped dealing with your Randridge Mall Branch in December. This has been a headoffice issue since January and it is still unresolved! I have reference numbers, email correspondence and more recently a lady in the new business call centre, who took the time to assist me with a complaint that is not part of her portfolio. Even she appears to have given up!

You sold me a Galaxy Note II contract but registered it as an SIII. How hard can it be to fix this? Now you have to go back 6 months and correct billings.

Please have someone call me today - no emails, no reference numbers - just a solution. It really can't be that hard if you care about customer service, much less a new customer who was with Vodacom for 10 years.

Thanking you in advance with great hope.
Russell

Company: Mtn
Country: South Africa
City: Head Office

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