Smart Village
Smart Village - bad service taken to new levels

Last year internet connectivity was lost for two weeks when SV equipment was damaged. They said that they were very busy and would attend to the problem when their technical staff could get to it. It took two weeks, during which our tenants had no internet connectivity. We have received no compensation for the time we were unable to use the service for which we pay, and there seemed to be no sense of urgency from them.

Last week connectivity was lost because the cap had been exhausted. The tenants were unaware what the problem was, but reported it to me. I sent an SMS, emails, made several calls to the call centre, leaving messages. Eventually someone called me and told me that everything was in order again and that someone had already called me to tell me this. I did not receive any such call. Eventually I got through to the call centre after leaving two messages and was informed that the cap was depleted. I topped up, and connectivity was restored, only to be disconnected today, after topping up with 1Gb. That top-up will be lost as the cap is replenished on the 1st of the month.

We are tired of ongoing problems and a call centre which is utterly useless. Enough is enough.

Company: Smart Village
Country: South Africa
City: Cape Town

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