Planet Fitness
Non-notification of expiry of fixed contract

I have gone through the statement and I see that Planet Fitness has automatically renewed my contract after a 3 year period.

According to section 14 of the Consumer Protection Act it states that:

Should the consumer fail to inform the supplier upon termination of the agreement of his intention to cancel the contract, the contract shall automatically be renewed on a month to month basis.
However, The Act also places an onus on the supplier to notify the consumer of an impending expiry of a fixed-term agreement on no less than 40 business days and not more than 80 business days before its expiration.

With that being said I would like to raise the issue that I was not informed/notified or reminded that this contract will be expiring and that the contract will automatically be renewed, otherwise I would have requested to cancel the contact. at which I was given no option to due to failed notification from supplier.

Please provide feedback on this matter.

Company: Planet Fitness
Country: South Africa
City: Claremont

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