Foschini
Worst customer service

I took my phone in cause it stopped working after a month, of purchase when i called to inquer about my phone i was told that the person that works @ the cellphone was off, when i asked if she was the only one working there i was told, her replacement was @ the back getting a phone then i must call back after 5 minutes. then i called back again this is when i was told to give them my details, i will be contacted after an hour. what makes me livid is that while i am placed on hold. i can hear cilia and the replacement saying customers are annoying she must just and say i will be called back. but they wont even bother because i was getting on their nerves. this never happened before when Lerato worked at the cellphone counter . she always informed us on time when our phones arrived. i never-had to go and ask them if my phone was back. it is appalling how bad the service from these ladies is, then have no idea what customer service is.

Company: Foschini
Country: South Africa
City: Welkom

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