8ta / Telkom Mobile
Faulty Phone in for 6th time - No Replacement

I obtained a Samsung S5360 on contract from 8ta on the 17th April 2012. From the 4th month the phone started switching itself off on a regular basis, and I returned the phone (24 August '12) for repairs. Repairs took 3 weeks. When I got it back, the phone was still doing the same, and I returned it a second time (26 Sept '12). Problem still not fixed. Returned it a 3rd time (25 Oct '12). Brenda (Shop Manager) told me that if the phone comes back for the 4th time, they normally exchange it. Phone came back, still problematic. I returned it for a 4th time (11 Nov '12), hoping to get a replacement, but they sent it in for repairs again. Phone came back, again, same problem. 7 Dec '12 was the 5th time I took it back. Brenda said she couldn't get hold of the cellphone company in order to arrange for a new phone, so the phone went in for repairs AGAIN! Got the phone back, and you guessed it, still not working properly. I took the phone in for repairs on 5 Feb '13. Brenda then tried to give me Head office's number, and told me to contact them. She doesn't want to take responsibility for the problem. Very bad managerial skills!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Eastgate

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