Pick 'n Pay
FALSE ADVERTISING

I RECENTLY TRIED TO PURCHASE SEVERAL ITEMS OF EETRITE CUTLERY OFF THE PICK 'N PAY ON-LINE SHOPPING. THE ITEMS WERE THE CUTLERY SET, SEVERAL PACKS OF SOUP SPOONS AND CAKE FORKS. THEY WERE ON SPECIAL AND WERE SUPPOSED TO BE SO ACCORDING TO DATE ON THE WEBSITE UNTIL END OF FEBRUARY.

ONCE i CLICKED CHECK OUT THE PRICES REVERTED TO NORMAL PRICING AND SHOPPING THAT SHOULD HAVE COSTED ME HALF THE PRICE WAS NOW OVER R700. I CANCELLED THE ORDER IMMEDIATELY AND RAISED A QUERY WITH CUSTOMER SERVICES WHO GAVE ME SOME EXCUSE ABOUT THE ADVERT BEING OUT OF DATE AND THAT THE WEBSITE WAS SET TO THE CORRECT PRICING AT CHECK OUT AND THERE IS A DISCLAIMER. SO PICK'N PAY IS THE PRICE I SEE NOT THE PRICE I PAY. IF THIS HAD HAPPENED IN A STORE THE ITEMS WOULD HAVE BEEN GIVEN TO ME FOR FREE BASED ON YOUR PRICING PROMISE AND THE EXTRA ITEMS OF THE SAME REDUCED TO THE ADVERTSIED PRICE.

I AM SO UNHAPPY ABOUT HOW YOU HAVE HANDLED THIS, RATHER THAN GAIN AN ONLINE CUSTOMER YOU HAVE LOST ONE AND ONE THAT USED TO REGULARLY SHOP AT P'N P.

Company: Pick 'n Pay
Country: South Africa
City: On line Shopping

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