Coricraft Group
3 months ago they took my money, still no delivery

I placed an order for over R 25, 000 on January 6th - they demanded payment in full. Goods arrived at the end of February as promised but 2 x slip covers short shipped. After some complaining I got them a week later but it was obvious they were "used" because one had a damaged zip and the other had a black shoe print. Returned them to the store the next day and was promised an immediate resolution. I queried the whereabouts regularly for 4 weeks and kept getting the run around from the store (customer service has yet to respond to any of my queries). Have been unable to use the couch so demanded my money back - which is when Nombulelo told me that the order had been lost and that it would take another 4 to 6 weeks but please "give her a chance and she would see what she could do by personally going to the warehouse". Miraculously she found the slip covers and they were delivered the next day - only to discover that the ones that have been delivered are for a different couch. I will not wait another month to sit on a couch I paid for over 3 months ago - give me my slip covers immediately or give me my money back.

Company: Coricraft Group
Country: South Africa
City: Morningside

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