Vryheid Country Furniture
Appalling Customer ‘Service’

Delivery of my order was booked and confirmed for 7am on Tuesday

I woke up early & excited to receive my goods but at 7:38 on Tues I received a call stating that the delivery would be delayed because I had not paid the deposit! No phone call, email or SMS ahead of time was made so that I could re-plan my meetings based on the revised delivery of 9:30

The deposit had been paid the previous day (I bank with same bank as the supplier so transfer is normally immediate) & I emailed proof of payment

This email apparently went into the supplier's spam folder & the funds did not reflect in their account until the following morning. I'm skeptical about the validity of these two claims but the point is that I was not contacted and told that delivery would be delayed.

When I telephonically explained my concerns to Mark Herbst, he was unpleasant to deal with, referred to his previous bad debts & accused me of not following process or making payment in time

Mark completely missed the point that communication is inadequate & customers should be treated with respect

A sour taste to end off with; whether this can be offset by quality, enduring furniture remains to be seen

Company: Vryheid Country Furniture
Country: South Africa
City: Vryheid

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