Obros International
Where are my Chairs?

On the 29/01/13 I placed an order for eight SOLO chairs from Obros International. I transferred the payment of R7 431, 67 immediately as insisted on by the sales rep with whom I dealt. After weeks of waiting I received an e-mail, full of excuses, re the delay, saying the delivery would be effected on Tuesday 2 weeks ago. Still waiting.

I found out last week that the sales person concerned has left the company. I managed to speak to Johan Watson, last Thursday. He promised to get back to me immediately, as the chairs are required by clients of mine for the Easter weekend. I have had no response from anyone at Obros since, although I've left message after message on their voice mail.

Surely if you are running a business you have to return calls/e-mails/sms's from people who have paid in advance for goods but have not received them?

Perhaps they've all gone to Mauritius on our paid but unsupplied orders?

3 months for a simple order, when I was told the lead time for these chairs is 14 days?

They have such a brilliant website and then it all falls apart.

Bible in one hand - dagger in the other!

Caren Dessington
Amethyst Interiors

Company: Obros International
Country: South Africa
City: Midrand

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