Game
Bad Service

I've had nothing but mediocre service from the Kenilworth branch, with the purchase of my new laptop.

1. Called Jerome on Tues the 5th March 2013 and he promised to keep a Lenovo laptop priced at R4999 for me for the next day. I called the next morning to advise that I'm on my way, just to be told that the laptop has been sold - shocking service. Didnt have the decency to call me to advise.

2. I when bought a Samsung Intel i5 laptop from Jerome, without Windows 8, but a more storage space for R3999. When i arrived at home there was a line on screen - dead pixel

3. I called the Samsung Tech Support on the 13th and 15th March 2013 and they advised that I can return the laptop for a straight swop or an upgrade model - Ref number 7111967196

3. When i returned the item to the store Jevon and Mr Rhode advised that there's no stock and the laptop cant be replaced it has to go away for assessment. I returned the item within 7 days. I dont want a refund, i want a replacement with the same specs for my laptop.

Company: Game
Country: South Africa
City: Kenilworth

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