Kalahari.com
Kalahari's name thrown away by Berco

Despite the fact that Berco delivered the previous package I ordered from Kalahari a day late, I ordered another one. This time they have exceeded my wildest expectations of under-performance.

I placed my order on Tuesday, 12 Mar. According to Berco's website it was dispatched from CT at 14:12, and scanned out for delivery in Joburg at 07:37 on 13 Mar. As we were told that the delivery would take place yesterday my boyfriend organised to work from home. The package wasn't delivered, he waited around until 5pm. I phoned Kalahari 3 times, not once did I get a satisfactory response. I was promised I a call back, still nothing.

Today Berco's website says that the package was marked for "redelivery" at 13:47 yesterday, but nobody contacted me to say that there was a problem! This morning at 08:47 I received a call to say that the courier couldn't get into our complex. Why didn't I get a call to open the gate?! When I told the lady at the call centre that our domestic helper is at home until 1pm to receive the package today, she said that they don't have a courier available, and will deliver tomorrow. UNACCEPTABLE!!

Kalahari is cheaper than electronic stores, but not worth it.

Company: Kalahari.com
Country: South Africa
City: Johannesburg

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