Gateway Shopping Mall
Misleading the Consumer - Gateway VIP Card

I printed a voucher on Saturday, 9 Feb for Piatto Restaurant, thinking that I can use it that evening when dining at Piatto. After printing the voucher, the fine print is then visible, which states Mon - Thurs. I don't eat out Mon - Thurs, being working nights.

I e-mailed Cindy Liu asking for the points to be put back into my card, as there was no indication of the condition Mon-Thurs only, at the time of redeeming the points.

Cindy's response was that points cannot be re-imbursed for printed vouchers.

Company: Gateway Shopping Mall
Country: South Africa
City: Umhlanga

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