Zando
Unable to redeem multiple vouchers

1. I purchased a R300 Zando voucher from Groupon.
2. I also signed up for the Zando newsletter, which gave me another R50 voucher.
3. I entered the 'win free shoes for a year' contest, which gave me another R100 voucher.

But now that I want to use all three vouchers on a single purchase, I can't. I emailed customer service and was told that "Unfortunately, our Zando website is designed to have place for only one voucher entry, therefore, you're only allowed one coupon code per purchase". (The person also said "customers are only allowed one Groupon code per purchase/per person, as per the fine print on your voucher sheet", which is totally irrelevant because I only purchased one Groupon.)

That makes no sense. Nowhere in the website terms does it say that you're only allowed one voucher for a purchase. If the problem is with your website design, then you need to FIX THE WEBSITE so that I can input multiple vouchers, NOT come up with excuses about why it can't be done.

This is my first experience with Zando and I must say that I'm very disappointed. I'd like to make my purchase with all three vouchers before weekend or else never bother with this company's bad service again.

Company: Zando
Country: South Africa

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