Hirsch's
NO SERVICE DELIVERY AS PER APPOINTMENT

An appointment was confirmed on the 09th January 2013 for today, the 12th January 2013 by Yugeshnee from Hirsch's Umhlanga to have my air conditioning unit serviced. I contacted Yugeshnee at 11:00am today and she confirmed that the maintenance staff would be at my premises before 13:00pm.

At 13:20 there was still no service delivery, i called the department to query the appointment, only to be told by another saleman that Yugeshnee had already left at 13:00pm. The saleman took my contact details and promised to call me with feedback. An hour had past and no feedback received, so i decided to call in, the same salesman advised me that there was a delay due to bad weather and he could not contact me earlier since Yugeshnee was the only person who dealt with this appointment.

It is now 19:05 pm and still NO SERVICE DELIVERY AS PER APPOINTMENT nor was there any follow up from Hirsch's regarding this appointment.

I am GREATLY DISAPPOINTED with Hirsch's service delivery and customer service.

Company: Hirsch's
Country: South Africa
City: Umhlanga

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