Furniture City
BAD SERVICE

I had purchased 2 items on 21st January and had arranged to collect these items a few days later.

I called the store at 10am to inform the Salesman that I will be collecting my items just after 12 that day. I arrived at the store after 1pm only to find that the items I had purchased was still on the shop floor and had now been damaged. I had already paid for the items to be collected so I advised the salesman that I would take the items but should receive a discount on the purchase price. When I enquired why the items had not been packed on the day of purchase, I was told that a number of the staff were off sick. I then assisted the salesman to pack and load these items onto my vehicle as there were none of the furniture city staff available to help. A few days later I was contacted to say that I will receive a R200 discout on my purchase and as soon as all the paperwork in this regard was sorted out I would be informed to collect my money. On the 8th of February I received a call advising me that the store did not have cash and that when they received cash from another customer, they will refund me.
More to the story... but STILL UNRESOLVED???

Company: Furniture City
Country: South Africa
City: Crescent, Umhlanga

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