Superbalist.com
Very late package - no callbacks!

My experience with Superbalist has been shocking. Firstly my delivery was delayed so it didn't arrive on the day that I had stayed home to receive it. I then had the address changed so that it could be delivered to my Mum's place while I was at work. It never showed up but was displayed as delivered.

When I called to inquire about this they couldn't access my account due to system issues.

The next time I called they said they would follow up with the courier and call back. They didn't!

The next time I was told the same. Nobody called me.

I just called now and was promised a phone call within a few minutes. 15 minutes later I'm still waiting...

I have never received such awful service. It really feels like they don't care about my custom at all. Certain problems cannot be helped but then I expect communication or at least an apology. Instead I have received numerous empty promises. I will never be ordering from Superbalist again and I cannot recommend them to anybody I care about.

Company: Superbalist.com
Country: South Africa
City: Cape Town

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