Markham
Disgraceful Customer Service Staff

I had attempted to make contact with your "customer service" for the TFG group on the 18/12/2013. I called 4 times of which my airtime continuously got depleted due to incompetence from your "customer service" agent Nokuthula Cele. She was absolutely unhelpful to an extent of me being so frustrated that I started to swear at her. Being a "customer service agent" that is disgraceful. I know my account is in arrears & called for my balance to settle it, after spending R135 on airtime wasted, DOES TFG not want me to settle my account?? I then called the "customer service department" this morning to speak to a manager, I spoke to Sena & she cut my call, then called back spoke to Elizabeth & she cut the call, I called back again & spoke to Abigail whom transferred me to Ashley Olsen the apparent supervisor. Being the supervisor he should resolve my pathetic service experienced before worrying about my account since that was the initial reason I called your company. I have no intention of leaving the matter since its within my rights as a consumer to obtain proper customer service. I will be escalating the matter to the Ombudsman, National Credit Regulator & Consumer Protection Forum.

Company: Markham
Country: South Africa
City: Head Office

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