@Home
Worst Retail Experience Customer Service

My wife and I purchased a considerable amount of furniture from your Melrose Arch store two weeks ago and PAID IN FULL via eft. We are yet to receive a single piece of furniture and the sales consultant and store manager have taken these two weeks and countless chasing phone calls from myself to eventually give us a delivery date. Subsequently we have had to cancel part of that order due to time constraints, we then find out another part of our order had not been booked correctly and given to another client, now there is no stock. If that was not enough the absolute lack of communication, in-house confusion and lack of business conduct has forced my wife during work hours to go visit the store to get a straight answer. Confusion still prevails. Our order is an absolute mess and we the PAYING CLIENT are inconvenienced and still without any furniture. Carla from has been trying to help but I feel she is in the same position as us the clients - swimming upstream. Lack of staff training, poor management, poor internal systems and horrible communication. What do you have to do to get what you were invoiced for and paid for - to be delivered which you have also paid for?

Company: @Home
Country: South Africa
City: Melrose Arch

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