CNA
No sense of responsibility for Cleint Service

After getting particularly bad service from an employee an the CNA this afternoon, I asked to see the manager of the store, Michael.

As I tried to explain the nature of my complaint, he kept interrupting me with excuses for what he THOUGHT I was unhappy with. Even going as far as saying "well ma'am I've got more than 40 people working in the store - I cannot be responsible for each one of them." I was shocked at this. What is the role of a MANAGER in a CNA store then? And what does the number of employees have to do with bad service?

Very poor show CNA Eastrand Mall. Particularly
- the lady that kept me waiting for 15 minutes while she "checked the system" for a book and only came back when she was given the heads up by her colleagues that I was talking to the manager
- the manager himself for a lack of ownership for his role. Very disappointing Michael.

Company: CNA
Country: South Africa
City: Eastrand Mall

  <     >