NWJ
Need better Staff

Shops, Products, Services

On the 25th of November, I went to the store to purchase a ring for my Husband's birthday (27 Nov). I wanted to buy a Tsar Titanium ring because I believed it was the strongest type that would be available. When I asked for that kind of ring, I was told that it would bend too easily (I found out later from my husband and your website that that info is incorrect). I was then persuaded to buy a stainless steel ring. Needless to say the info was incorrect and your staff do not know their metals very well to be advising people on them. I then had to take time off work again and at 7 months pregnant had to drive to Woodmead to return the ring the very next day (26 Nov)! I asked for the ring I originally wanted, but the size was out of stock. Gave the sales lady my details so she could urgently find out for me it was available anywhere else. She never got back to me. I then had no gift to give my husband for his birthday. I then called the manager to complain and she said she would follow up. I am still waiting for her call back and today is the 3rd of Dec!!! You have useless staff that care nothing about client services. I will not be purchasing jewelry from there again. Disgused


Company: NWJ
Country: South Africa
City: Woodmead
  <     >  

RELATED COMPLAINTS

NWJ
Unfair treatment for something i did not damage

Wolf Bros Jewellers
BAD QUALITY... will never buy from them again!!!

NWJ
Ring purchased

Sterns
Not satisfied at all

NWJ
Dissapointed

NWJ
Unacceptable service

Sterns
Bad quality goods!

Sterns
WEDDIDNG RING

American Swiss
Wont be buying jewelry from American Swiss again

American Swiss
Our 1 Year Ordeal with American Swiss!