Homechoice
Unacceptable after services

Good day

Oh my WORD how many times does one need to ask HOME CHOICE to resolve one simple query?

I have sent emails, I have called, to date NO ONE has even bothered calling me back or sending me an email regarding my query.

I logged a call on 27 August, I cannot log-in to my account on the web, after I put in my password it says Please contact customer services.

Now i contact customer services and they are less than helpful saying they will get someone to look at it... OVER TWO MONTHS NOW? I have sent another email on 15 November advising the same and then again on 19th to follow up on the query - nothing no responses.

Just miss a payment on the account and they are calling you like there is no tomorrow.

Home choice is not paying for my phone bill every time I need to contact you and yet you expect your clients to remain with you, SHOCKING AFTER CLIENT SERVICES REALLY!

Company: Homechoice
Country: South Africa

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