Tecsa
Poor Service Delivery

I ordered stock on the 12 October 2012 and up to today there was no delivery. Follow ups were made on the 5 December, Spoke to WAYNE who told me the JHB Branch has stock and he will order? On the 13 December I followed up about the stock and spoke to JOHN, who said he will order? On the 7 January 2013 I spoke to Wayne again, who said he will order? I asked to speak to the manager (Johan?) and was told he will phone me back. I am still waiting for that to happen. I also ordered stock on the 19 November 2012 from Stephan and up to today still no delivery. An order was also placed early in last week and I was told that the delivery will take place on the 29th January 2013. After numerous follow ups and a lot of frustration, I still have not received the stock that was ordered last year. How is it possible that every time that I enquire about the stock that I ordered, that no order was placed? Why must I wait so long to get the parts if the Johannesburg branch has got stock. This is really pathetic service and will most probably only be attended to by next yea

Company: Tecsa
Country: South Africa
City: Gezina

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