Edgars
Incompetent cashier without proper training

On thursday 7 November 2013 I went to Edgars to purchase bedding. Upon arriving at the till I asked to pay via account, the cashier told me their system is offline and that they cannot process account purchases. She said I wuld have to pay cash (debit card). Upon swiping my card, instead of entering R197, she entered R1011.97. The transaction was processed and the amount debited. When I saw the sms on my phone I demanded to see the manager. She did not call the manager and then proceeded to do a reversal of the transaction and promised the transaction will be reversed on monday. Upon enquiring with my bank, I was advised that I would have to contest the transaction as it was banked by Edgars. The store manager I called further advised that the reversal would be ineffective as I used a debit card and not a credit card to do the purchase. Now I dont have my money and bedding due to an incomopetent cashier. Had I known the reversal was ineffective I would have demanded my money there and then. Such incompetence and lack of knowledge is not acceptable. Shee clearly had no interest in resolving the issue but aimed to prevent me speaking to the manager.

Company: Edgars
Country: South Africa
City: Three Rivers Vereeniging

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