Makro
MAKRO refuses to refund for faulty item

I purchased a weed trimmer that had been recommended by the MAKRO sales staff as "better than Flymo'. I have a gardener who comes once every 3 weeks, and this item was purchased in January - so it might have been used 15 times. MAKRO informed me that they would not refund or credit me for the defective item, and that it needed to be sent to the manufacturer for assessment. I informed them that not only was my gardener sitting idle - but that each trip costs me R80 in petrol. I suggested that I purchase a Flymo and that they refund me for the original. Manager refused and simply recited some scripted spieel about processes that need to be followed. As I needed the item urgently I purchased the Flymo - I bought the cordless option on the basis that I was told it had 4 hours use per recharge. I now have to return this as well as the battery life is approximately 15 minutes at full power after a full nights charging, and contrary to what I was told, the speed is nowhere comparable to the plug in equivalent. I was explicit in asking for a refund when the item was proven faulty - however recieved a message to collect the repaired item.
Shocking product advice, defective products.

Company: Makro
Country: South Africa
City: Montague Gardens

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