Makro
MacBook Air - poor service from staff

I bought a MacBook Air from Makro PE, Sunday 8th December 2013 . I was not allowed to remove item after paying for it as the " demo " function needed to be removed from the display Machine as it was the last item in stock. This morning I was in the store from 9:30 and the item was not done yet, the technician from Pinical was attempting via phone. And Makro staff was unwilling for him to use store wifi to rectify the issue so bought data. @150 and let my phone be used to do so. This did not work as the technician admitted that he does not know apple and then the section person came and spoke to him and said he could do it, not speaking or offering me a solution talking over me. I refused further attempts @11:30 and took to Apple I store PE . They just phone and said. Makro had formatted the drive and should not have. So poor customer service from Makro and poor Technical assistance. Is it a policy of Makro to not offer the customer a solution, and rather ignore them and follow the best action for Makro. Shocking!!!

Company: Makro
Country: South Africa
City: Port Elizabeth

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