Foschini
The Foschini Group - Poor After Sales Care

I sent an email to the Foschini Group's customer service email address on their website and have received absolutely no feedback from them. Why does one have to resort to this to elicit a response from retailers. They are quite happy to take your money and overbearing in-store to assist you, but as soon as you really need assistance they don't respond. If only after sales care was as good as the actual sale care.

Email below:

Good day

In last week I purchased (among other things) a 5 pack of sock at Markham on my account. I am wearing a pair (for the first time today) and the sock now has a hole in it. This is the second pair out of the 5 pack of socks and the first pair were fine. I understand that socks could be considered as a consumable item with a short life span, but surely it should not break the first time I wear them.

Is there any recourse I could follow to have the pair replaced or some redress measure?

Your assistance in this regard is greatly appreciated.

Kind regards

Mr Warren Wilson

Company: Foschini
Country: South Africa
City: The Foschini Group

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