Unilever
Call ignored and then cut-off

I called Omo rewards call centre on 5 July 2013 to enquiry about code I needed to redeem. Consultant picked up phone at 11:20am;didn't greet me but put phone aside & had conversation with someone else;she said twice that customer on hold but didn't bother to speak to me;kept talking about her job at the call centre to someone named Tasmeera. Consultant told Tasmeera again she had to speak to customer, but still didn't put the phone down & take my call. She then called another lady over & told her she doesn't know how to use phone and to put it on mute or hold. Then a lady took phone and said "Hello", when I said "Hello, who am I speaking to", she didn't respond. This was after I spent the entire call waiting for someone to assist me. Again, I was left to listen to yet another conversation. Then I heard the consultant asking someone else about taking or holding the call while she goes somewhere. The consultant then said "Hello" and before I could respond, she cut the call. Is this service we should expect from a so-called OMO Rewards programme? I want a full explanation for the poor service & an apology from the consultant. And if I could actually redeem my code!

Company: Unilever
Country: South Africa
City: Call Centre - OMO Rewards

  <     >