Unisa
Skynet snail courie

I waited for parcel since 22 March, on 26 March, I called and kept on hold. The consultant said the driver, Mathlatsi, said he'd deliver before 3pm, 3:30pm I called, kept on hold. The consultant said Mathlatsi was still on his way. 27 March, a lady said Mathlatsi's phone was off and asked me to call back after 12pm. She didn't offer to call me back to follow up. From 12:20 to 15:10, I have been calling, my calls were diverted to other departments and reception, as soon as they heard I needed UNISA assistance, they forwarded my call to without listening and I was left holding. I spoke to a consultant from another dpt; she tried calling Mathlatsi his phone was still off. I used R200 airtime, I wish someone to pay me back for the loss as I am an unemployed student and have no money to waste. How can their drivers switch their phone off his phone on the job, he's been driving around with my parcel since last Friday while I was waiting for him and loosing out on valuable study time. I don't know why I should be the one making the calls due to their incompetence. I hope they fix their service because they are causing us a lot of problems and wasting our money when we call them.

Company: Unisa
Country: South Africa
City: Pretoria

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