Absa
Training would be good

Firstly: Why do ABSA have the option for you to choose language if they put you through to somebody that doesn't speak that language anyway?

I just got off the phone with a lady from the ABSA rewards call centre. I've been trying to redeem my ABSA rewards online - due to several SMS' saying that I could do so. She took me through all the steps - stuttering and stumbling over her own words. Clearly not very well trained. When the screen did not show the information that I needed, she simply said that she didn't know why it wasn't working. I then asked her to please find out. At which point she asked me to hold and then cut me off... nice

Company: Absa
Country: South Africa
City: Online Call Centre

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