Skynet Worldwide Express
UNISA Courier Snail mail

I waited for parcel since 22 March, on 26 March, I called and kept on hold. The consultant said the driver, Mathlatsi, said he'd deliver before 3pm, 3:30pm I called, kept on hold. The consultant said Mathlatsi was still on his way. 27 March, a lady said Mathlatsi's phone was off and asked me to call back after 12pm. She didn't offer to call me back to follow up. From 12:20 to 15:10, I have been calling, my calls were diverted to other departments and reception, as soon as they heard I needed UNISA assistance, they forwarded my calls without listening and I was left holding. I spoke to a consultant from another dpt; she tried calling Mathlatsi his phone was still off. I used R200 airtime, I wish someone to pay me back for the loss as I am an unemployed student and have no money to waste. How can their drivers switch their phones off on the job, he's been driving around with my parcel since last Friday while I was loosing out on valuable study time. I don't know why I should be the one making the calls due to their incompetence. Call centre service and delivery services are worse than Snail mail.

Company: Skynet Worldwide Express
Country: South Africa
City: Johannesburg

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