Beares
Non-existent customer care & unacceptable delays

OUTCOME: BASE-SET DELIVERED AFTER 5 WEEKS WRONG SIZE
Paid cash for Sealy Montego & delivery fee on Mon 27 May. Given no indication of delivery date. Return to store Tue 28 May to correct captured phone number. Hear from no-one. Return to store on Mon 3 June. Get no indication of when stock will arrive at DC in Jhb. Hear from no-one, despite asking for phone call once DC-arrival date available. Return to store Mon 10 June to be told stock to arrive at DC 24 June. I warn of my absence from home until 28 June. Hear from no-one to confirm arrival at DC. I phone store on 25 June to find out customer delivery date is Thu 27 June. Phone Fri 28 June to confirm delivery date. No clarity available immediately. I phone 2 hours later to be told delivery man from PLK could not be reached. Return to store on Mon 1 July to insist on delivery date. Speak to delivery man to find my cell nr is still wrong. On Tue 2 July sales rep phones me for the first time ever. Later, driver phones from shop for directions. Delivery men finally get base-set into bedroom. After unpacking & assembling, mattress is correct queen-size but base is queen-extra-length. Entire base-set has to be returned to DC in Jhb.

Company: Beares
Country: South Africa
City: Limpopo, Tzaneen, Agatha

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