Mix Telematics Africa (Matrix Vehicle Tracking)
Call Centre's obtrusive calls and sms's

FIRSTLY THE TELEPHONE NUMBER IS UNLISTED AND COMES THROUGH AS A PRIVATE NUMBER WITH NO CALLER IDENTITY.
THE CALLER ASKS ME HOW I AM. I DON'T KNOW THE CALLER SO I RESPOND I AM FINE. I FIND THIS FORM OF OPENING A CALL A VIOLATION OF PRIVACY. I BELIEVE THE CALLER SHOULD SAY HELLO AND IDENTIFY IMMEDIATELY WHO THEY ARE CALLING ON BEHALF OF. E.G. " GOOD DAY I AM CALLING ON BEHALF OF MATRIX" WE ALL KNOW THEY DO NOT CARE HOW YOUR DAY IS GOING SO WHY ASK! SECONDLY, BEFORE CONTINUING IT IS MANNERS TO ASK IF YOU HAVE THE TIME TO LISTEN TO THEIR CALL BUT NO, THE CALLER LAUNCHES FORTH. I INTERRUPT AFTER HEARING SOMETHING ABOUT BEING A VEHICLE TRACKING PRODUCT AND SAY I ALREADY HAVE A VEHICLE TRACKING SYSTEM AND AM HAPPY WITH MY PRODUCT, NO THANKS. SHE QUICKLY INTERJECTS TO ASK IF THIS IS A COMPETITOR'S PRODUCT CALLED TRACKER? TO WHICH I RESPOND YES I HAVE TRACKER, GOODBYE. A MINUTE LATER I GET AN SMS THAT READS THE FOLLOWING - " THANK YOU FOR YOUR INTEREST IN MATRIX. WE ARE LOOKING FORWARD TO KEEPING YOU UPDTAED ON OUR GREAT SPECIALS"
THIS IS A COMPLETE LIE, I SHOWED NO INTEREST IN THE COMPANIE'S PRODUCT AND OBJECT TO BEING BOMBARDED WITH CALLS AND SMS'S.

Company: Mix Telematics Africa (Matrix Vehicle Tracking)
Country: South Africa
City: Call centre

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