Adt Security
Unaccecptable Customer Service

A fee for a technical service was charged on 27Feb, which we requested to be billed over 2-3 months as it is an exorbitant amount. No-one bothered to respond. After various phone calls and emails (spanning from 27Feb to 14Mar), we managed to organise that the debit order only go off after the 29th, the full amount was deducted on the 8th!! Reversal of the debit order cost a further R70. On the 14th it was agreed telephonically that the payment will be split over 3 months. Today we receive a sms stating our debit order was returned and our account will be suspended. This is ridiculous and simply bad service!

Company: Adt Security
Country: South Africa
City: Cape Town

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