Adt Security
BILLING ERROR - 6 MONTHS LATER AND NOT RECTIFIED

I paid over R11000.00 to have an alarm system installed 6 months ago, sales representative did not quote me correctly and when ADT arrived to install they informed me so. Told ADT to refund me and i'll go elsewhere. A manager by the name of Ashleigh (Male) contacted me and told me they would proceed and difference will be for ADT to pay and I was NOT to sign any invoices of acceptance. Nothing was signed. I have been billed the R5557.20 in excess. I have spoken to ADT countless times, nothing has been done to rectify this billing error. I now receive an SMS that ADT are going to debit my account with this amount, I have been trying for 3 days, but no one calls me back from your accounts department. I have alerted my bank to stop this debit order. Please can you call your clients back - it is in real poor form and a POOR reflection on ADT not to call your clients back. Note that if this is not rectified and this amount is debited from my account I will be forced to get the law to intervene and consumer protection act. These are unnecessary measures but I will revert to make myself known that your service is poor.

Company: Adt Security
Country: South Africa
City: Johannesburg

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