Altech Netstar
Non response towards a technical fault report

I was away on holiday on the weekend of the 10/08/2013 when the tracking devise on my vehicle could not pick up the signal from the remote control. Thereafter, I started receiving calls from Altech Netstar notifying me that the panic button on my vehicle was off. I explained my situation to them and was advised to report the matter to customer service as soon as I got back home, which I did and was referred to their Bloemfontein branch. I immediately called them and was told that the technician was out of town but would contact me in the following week. That did not happen until after 14 days when I sent an email to Altech copying the two divisional directors in the company's head office.

The email response I got was that someone had called me and I should call him back. I called the office landline and was transferred to his cellphone line, but there was no answer. I left him a voice message, but up until today there has not been any response. The funny thing is up to now I still receive phones calls more than once a day telling me that my panic button is off. Even my insurance (Outsurance) have tried to intervene but there does not seem to be any sense of urgency from Altech.

Company: Altech Netstar
Country: South Africa
City: Head Office

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