Altech Netstar
COSTS THAT WERE NOT MENTIONED

I am a student currently living in Durban who fitted an Altech Netstar tracker into my Polo Vivo on 24 May 2013. When I arrived at the fitment centre they had provided with a reference number, they did not even know I was coming as I had been erroneously booked. My fitment then took 6 hours as a faulty device was installed. I let these issues slide as I am not one to complain, but Altech Netstar has now cost me approximately R700 in the past two months. Firstly, they did NOT notify me on the extra R41.77 that they would be charging in June to 'cover May' and secondly the transaction went through on the 18th when the agreement was for the 15th of each month. I made sure that I had the agreed R179 in my account for Altech Netstar due to my tight budget, but obviously the transaction bounced due to the extra costs I was not aware of and so they tried on the 25th and it bounced again. This month I was charged with an amount of R399.77 and had to account for bank charges amounting to R276. I called in to rectify the problem and the response was: 'there's nothing we can do.' They could have at least made contact after the first amount bounced. I AM NOT IMPRESSED!!

Company: Altech Netstar
Country: South Africa
City: Durban

  <     >