Multichoice
Long waiting period to get through to a consultant

Since last week Wednesday through to Saturday i have been phoning the Multichoice call centre trying to upgrade my service. I called 3 or more times throughout the various days at different times only to be told i'm number gazillion in line. Whilst i dont mind waiting a few minutes, i feel that an hour on the phone (from my cellphone) is a bit much. Eventually i got so fed up that i decided to leave the upgrade but sent Multichoice an e-mail to voice my dismay. On the automated response i got it stated that my e-mail will be answered in 24 hours, but as things stand 4 DAYS later, i havent heard anything from them. They seriously need to put a system in place that allows the client to leave his/her number so that when their call load is reduced they can call people back. Also on their website there are some self service features but these are limited. Maybe they need to do an overhaul of that too that will allow customers to switch between packages??? Thank you - Christopher Spence

Company: Multichoice
Country: South Africa
City: Port Elizabeth

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