Multichoice
DCC not honoured due to delay in DSTV webiste

I had my walka and after contacting the call centre was advised to call the DCC number, upon calling this number an automated system indicated the hours are Mon - Fri until 17h00, logged a query on the website and for 72 hours no response, logged another web query and received a call from Multichoice advising they will suspend the service to the item, and DCC will contact me, to date nothing, sent another web query what I need to do and received an e-mail stating that I need to obtain a case number and take this to the walk in centre, did all of this only to be told it has to be done within 7 days, I then advised that it was reported to DSTV within said period and I only received an e-mail advising what I needed to do, this to no avail, I then asked Thuli where on the reply mail does it stated that I needed to obtain the number within 7 days and I was told well the person dealing with this in JHB is not available and that the service to the unit was never suspended as per the mail and asked if my e-mail is still the same yet I have changed it thrice, clearly shows what DSTV really think of their clients if their systems doesn't even update certain info or web queries.

Company: Multichoice
Country: South Africa
City: Call centre

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