Multichoice
Case number 285336

On the 30/03/2013 I send an e-mail requesting a downgrade of my services effective 01/04/2013 and also to be advise of payment due.

On the 31/03/2013 I received an e-mail confirming that my services will downgraded and to make a payment of R374.50. Of which I did pay.

My services were disconnected on the 7/04/2013, I then sent a reply to the e-mail that send the confirmation. With no response, I called the call centre and my services were reconnected. Later in the day I received a response from Nomfundo Sithole. That my services are active, if are still not I should let them know.

Nomfundo clearly did not read my e-mail from bottom up. I did reply back to her. She then decided to call me. She was very rude, cutting me while I'm speaking to her. I hang up the phone the send another e-mail expressing why I dropped the phone in her hear. And ask her to give me someone else I can talk to. She responded explaining what happened to my account stating that I called the call centre first before sending the e-mail request and attached a statement without the changes.

Is this how Multichoice treat their customer as fools, like I don't know what happen? Please do check your records.

Company: Multichoice
Country: South Africa
City: DStv Enquiries Team

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