Multichoice
Downgrade Problem

My request on 29/04/2013 was to change from a Premuim to the Family package from 01/05/2013.
After numerous e-mail requests from 29/04/2013 and phone calls and a visit to Multichoice you on 08/05/2013 they still don't act on my request.
It's inpossible to phone them after 4h00 pm as they have huge amount of incomming calls.

I receive a 2 page statement with incorrect billing (dubble amounts)
They disconnected my services on 04/05/2013. Then I got an e-mail to say that I am in credit but the Call Cente agent refuse to assist - only when I make the payment for the extra days that the Premuim Service was still on then she will activate the Family package - She cut me off after a few minutes.

After a visit to Multichoice you on 08/05/2013, one of the 'senior management" Lisa promised me that she will ensure that I get the correct statement. Today 10/05/2013. I received a statement again that I own 05/ 2013 and 06/2013 amount for R1075.00 for the Premuim Package. I've send 4 requests to fix my statement entries.

They need to fix this mess and I want a apology e-mail form them for all the problems they put me through.

Company: Multichoice
Country: South Africa
City: Parow HEAD OFFICE

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