Mtn
NO ASSISTANCE AFTER REQUESTING THE DOC 3 TIMES

CALLED IN TO MTN TO REQUEST A PROOF OF PURCHASE AS MY SONY XPERIA GO THAT I PURCHASED IN MARCH OF THIS YEAR DOES NOT WANT TO CHARGE AND I NEED THE POP WHEN TAKING THE PHONE TO THE SERVICE CENTRE. I CALLED IN TWICE TO REQUEST THE POP AND RECEIVED IT THE ON THE SECOND CALL. IT WAS SENT BY THOBILE MGENGE IN A JPEG FILE (IMAGE) WHICH WAS COMPLETELY BLUR!!! I THEN RESPONDED TO HIS MAIL ADVISING THAT IT WAS BLUR AND FOR HIM TO SEND A CLEARER COPY... HE READ MY MAIL AND RESPONDED SAYING HE WOULD CALL ME SOON. AFTER A COUPLE OF HOURS OF WAITING FOR HIS CALL I SENT ANOTHER MAIL REQUESTING THE DOC AS I NEED TO HAVE MY PHONE TAKEN TO THE REPAIR CENTRE THAT EVENING, HE READ MY EMAIL BUT DID NOT RESPOND. THE FOLLOWING DAY, I ASKED AGAIN... STILL NO RESPONSE (BUT HAD RECEIVED A READ RECEIPT)!!!

THIS IS COMPLETELY UNNACCEPTABLE!!! PLEASE HAVE YOUR STAFF TAKE A CUSTOMER SERVICES COURSE AS THIS IS NOT HOW ONE SHOULD TREAT A CUSTOMER.

SINCERELY
A CUSTOMER YOU GUYS JUST LOST!

Company: Mtn
Country: South Africa
City: MOUNT EDGECOMBE

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