Multichoice
Appalling Service from DSTV

On 25 March I was, without warning, cut off from DSTV. On calling and taking 22 minutes to be answered, I was told I switched myself off then suddenly they say they cut me off I must bring my card in to be swapped. I took it in and promised that it would be switched on when I was home. of course this did NOT happen and so began 8 days of constant switching off and me having to phone and hang on (tonight I was caller 169 in the queue) for upto 35 minutes to get switched back on. I was even told to employ the services of an independent contractor (which I did and for a fee of R500 I watched as he told the DSTV consultant to send a signal and switch me back on and told me it was nothing wrong with my connections). I am appalled at the shoddy service, the lack of customer care, the lack of knowledge at the call centre, the constant cutting off of people who actually PAY and the inability to speak to anyone with any authority or knowledge. I have spent a fortune on phone calls, on the independent contractor & a lot of time wasted. WHY?? All because DSTV decided they needed to swap my card... I want to know what is going to be done about all these additional costs and lost viewing time

Company: Multichoice
Country: South Africa
City: Randburg

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