Multichoice
DSTV Call Centre NO HELP with wrong billing

In Dec 2012 I was unable to afford the monthly subscription any more due to financial constraints. As per DSTV's policy if you don't pay, the service gets disconnected. I received an on-screen message saying that our PVR subscriptions was suspended.

I thought nothing of it at the time as I knew I did not pay and I would request them to reconnect it when I can afford it again. So the TV was just left switched off.

Last Friday when I made a call to their call centre to reconnect the DSTV, as I can now afford it again, I was told that there is a balance of R2500 that I need to pay before they will reconnect it.

Very confused about how they got to this amount I was told it was never disconnected. I asked the lady how is this possible since one is paying for a service in advance and not in arrears, and if not paid it gets disconnected, she could not tell me.
Her solution to the problem was that I should pay this month's R755 in and the system will recalculate and decide what is the correct amount due. After 25 mins on the phone I could not get an email address from her who I could contact, she tried to transfer me to her supervisor and after 5mins of waiting I hung up.

Company: Multichoice
Country: South Africa
City: Cape Town

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